I Am A Member Billing and Refund Policy

Version 1.0 | Effective 30 October 2026

1. Who you pay

• Memberships: you pay the Client who runs the community. Where possible, the Client's own payment account collects. Otherwise, I Am A Member collects for the Client.
• The Member Key: you buy it from I Am A Member.
• Your receipt names the seller and the collector.

2. How you pay

• Payment methods: Stripe (cards), PayPal and Telegram Stars. WiPay and DimePay are planned.
• Card details go only to the payment provider. We never store full card numbers.
• Your card statement may show "I AM A MEMBER".

3. Before you pay

• The checkout shows the community, price, billing period, renewal date and these terms.
• You can review and correct your order, or cancel, before you confirm (Electronic Transactions Act, s.27).
• You get a receipt.

4. Cooling-off: 7 days

• If you are a consumer, you can cancel a new membership or Member Key purchase within 7 days after buying it, for any reason, and get a full refund (Electronic Transactions Act, s.28).
• To cancel, send /refund in the bot or email [email protected].
• Access ends when the refund is made.

5. After 7 days

• Memberships: [refund terms after the cooling-off period, set by the Client within the limits of this policy].
• Member Key: [refund terms after the cooling-off period].
• Service failure: if members-only access is not provided for more than 7 consecutive days, the unused part of that period is refunded pro-rata.

6. Telegram Stars

Purchases made with Telegram Stars are also subject to Telegram's rules for Stars. Where Telegram allows, refunds are made in Stars.

7. Non-payment and failed renewals

• If a renewal payment fails, we retry for 7 days and tell you.
• After that, access to the community is paused until payment succeeds.
• Access is never paused without notice.

8. Price changes

• You get at least 30 days' notice before a higher price applies to you.
• You can cancel before it takes effect.

9. Chargebacks

• Please contact us first; most issues can be fixed quickly.
• If you file a chargeback, access may be paused while it is resolved.

10. How refunds are paid

Refunds go to the original payment method within 10 business days of approval.